Suman Saurav — Software Engineer

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06Writing · Index

7 essays on AI, healthcare, and the path between them.

Some are deep technical dives, some are personal. None are TL;DRs — meant to be read with a coffee.

01·Apr 2025·4 min
AI Engineering
Leveraging Vector Databases for Efficient Customer Ticket Resolution
Effective customer support is crucial for organizations seeking high customer satisfaction, retention, and loyalty. Traditional customer support relies heavily on manual intervention, static FAQs, and basic keyword matching, which often fall short in addressing nuanced customer queries. Vector databases, combined with powerful NLP models and embeddings, offer a transformative approach to automate and enhance customer ticket resolution significantly.
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02·Dec 2024·4 min
AI Safety
Limitations of AI in Identifying Code Vulnerabilities and Ensuring Computer Security
Artificial Intelligence (AI) has significantly advanced the capabilities of cybersecurity, especially in detecting vulnerabilities and automating security analyses. However, despite remarkable progress, AI-driven vulnerability detection still faces substantial limitations. Understanding these constraints is crucial for effective implementation and realistic expectations of AI systems in cybersecurity.
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03·Nov 2024·3 min
Neuroscience × AI
Can We Reverse Engineer the Brain by Analyzing Weights of General-Purpose AI Models?
The concept of understanding human brain functionality by reverse-engineering Artificial Intelligence (AI) models, such as GPT and DeepSeek, is an intriguing intersection of neuroscience, artificial intelligence, and computational theory. Given the fundamental assumption that "everything is data," it is tempting to hypothesize that decoding the weight structures and computations of sophisticated neural networks might offer insights into biological brains.
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04·Sep 2024·4 min
AI Engineering
Leveraging Vector Databases and Large Language Models (LLMs) in Modern Organizations
In recent years, the integration of Vector Databases (Vector DBs) with Large Language Models (LLMs) has significantly transformed data handling, analytics, and decision-making processes in organizations across various sectors. Vector databases specialize in handling high-dimensional vector embeddings efficiently, making them ideal companions to LLMs. In this comprehensive blog, we’ll explore various practical use cases of Vector DBs combined with LLMs within modern enterprises.
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05·Aug 2024·8 min
Career
My Transformative Journey at Optum: Bridging Health Tech and Global Impact
When I reflect on my professional journey, my time at Optum stands out as a period of immense growth, learning, and impactful contributions. Joining Optum, a subsidiary of the renowned UnitedHealth Group, was a pivotal decision that aligned perfectly with my passion for leveraging technology to enhance healthcare. This blog delves into my enriching experience at Optum, highlighting the projects I undertook, the challenges I overcame, and the invaluable lessons I learned along the way.
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06·Dec 2021·9 min
Founder
Building Grojha: A Startup Journey Fueled by Innovation and Community Spirit
In the midst of a global pandemic, when the world stood still and businesses grappled with unprecedented challenges, I embarked on a journey that would not only test my technical prowess but also ignite my entrepreneurial spirit. This is the story of Grojha, a startup I co-founded to support local shopkeepers in Kolkata, India, during the COVID-19 pandemic. Grojha was more than just a business venture; it was a mission to bridge the gap between small-scale vendors and consumers, ensuring that essential goods remained accessible while maintaining safety and minimizing physical contact.
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07·Jun 2021·10 min
Personal
My Transformative Journey at NIT Raipur: From Biomedical Engineering to Health Tech Innovator
Embarking on the journey of higher education is akin to setting sail on uncharted waters—filled with opportunities, challenges, and the promise of personal and professional growth. For me, National Institute of Technology Raipur (NIT Raipur) was not just an academic institution; it was the crucible where my passion for technology and healthcare fused, shaping me into the innovative problem-solver I am today. This is the story of my transformative journey at NIT Raipur, a journey marked by a relentless pursuit of knowledge, groundbreaking projects, and a deep-seated commitment to leveraging technology for societal betterment.
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Leveraging Vector Databases for Efficient Customer Ticket Resolution

Limitations of AI in Identifying Code Vulnerabilities and Ensuring Computer Security

Can We Reverse Engineer the Brain by Analyzing Weights of General-Purpose AI Models?

Leveraging Vector Databases and Large Language Models (LLMs) in Modern Organizations

My Transformative Journey at Optum: Bridging Health Tech and Global Impact

Building Grojha: A Startup Journey Fueled by Innovation and Community Spirit

My Transformative Journey at NIT Raipur: From Biomedical Engineering to Health Tech Innovator